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The Patient Care Representative (Front Desk) is the first staff person with which all patients, staff, vendors and general public will interact each day. It is imperative that the Patient Care Representative (Front Desk) be able to provide a welcoming and engaging check-in, check-out and information seeking experience. The Patient Care Representative (Front Desk)should be well versed in all practice areas and be able to engage cross-over patients.

Patient Care Representative (Front Desk) Duties and Responsibilities:

• Greeting patients professionally both in person and on the phone
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Cross promote medical offerings to different patients as deemed appropriate – especially aesthetic services
• Maintaining neat and clean reception area and hospitality areas
• Open and close office according to established procedures

Education, Experience, and Licensing Requirements:

• Highschool diploma or GED
• 1 year of college, may substitute relevant experience for education

Skills & Abilities:

• Demonstrated flexibility
• Engaging patient service skills
• Highly organized
• Strong attention to detail
• Familiar with basic office software and hardware
• Ability to listen and de-escalate
• Dependable

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Manhattan Medical Arts is a multispeciality medical office. We specialize in primary care, cardiology, neurology and aesthetics. Our Medical Assistants are the first medical professional patients interact with when seeking treatment. Creating a positive, calming and helpful environment is key to being a successful Medical Assistant at Manhattan Medical Arts.

Certified Medical Assistant Duties and Responsibilities:

• Helps patients by providing information, services, and assistance
• Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating
• Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Maintains clean, orderly and fully-stocked examination rooms
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements
• Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Education, Experience, and Licensing Requirements:

• Certified Clinical Medical Assistant (CCMA)
• 1+ years in a medical office
• Experience with EMR (electronic medical records), medical terminology
• Previous experience in specific medical field preferred

Skills & Abilities:

• Demonstrates compassion / calming “bedside” manner
• Engages teamwork
• Demonstrates organization
• Actively problem solves
• Engages active listening
• Acquires vital signs and basic procedures
• Knows CPR and first aid
• Demonstrates inventory management
• Follows all infections control and safety guidelines

Physical Requirements:

• Combination of long periods of time sitting and / or standing and walking
• Lift 50 lbs

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In an out-patient setting, examine and treat patients with a wide range of conditions and refer those with serious ailments to a specialist, utilizing internal specialists as indicated, or appropriate facility. Typical job duties include taking patient histories, performing, or requesting diagnostic tests, making diagnoses, prescribing treatment, administering, vaccinations and performing follow-up examinations, as well as educating patients in disease prevention and health maintenance. Additional duties include preparing medical records, clinical, reports and correspondences.

Major Duties and Responsibilities

• Provide quality care to patients according to clinical medical protocols and Manhattan Medical Art’s guidelines.
• Initiate an appropriate assessment of patient’s health status, ranging from focused to comprehensive, depending upon the setting;
• Provide and manage comprehensive medical care, including diagnosis and nonsurgical treatment of diseases, common health problems, such as infections, influenza and pneumonia, as well as serious, chronic, and complex illnesses for patients ages 18 years and older
• Monitor patients’ conditions and progress and reevaluate treatments as necessary
• Explain procedures and discuss test results or prescribed treatments with patients
• Advise patients concerning diet, activity, hygiene, and disease prevention and educate patients about preventative measures to avoid illness
• Collect, record, and maintain patient information, such as medical history, reports, and examination results and prepares reports and correspondence related to the work
• Refer patient to medical specialist or other practitioner when necessary utilizing Manhattan Medical Art’s specialists as indicated
• Prescribe medication in accordance with New York statue and professional practice guidelines
• Perform diagnostic tests and procedures and therapeutic procedures, within the scope of practice
• Analyze accumulated health information and collects additional observational, interview, historical, physical examination, and diagnostic data, modifying treatment as appropriate
• Maintain and complete patients health records or charts concisely and close it within 48 hours and/or by the end of serviced week
• Work as an integral part of the Manhattan Medical Arts clinical team;
• Participate in the rotating weekend staffing structure
• Perform other duties as assigned to support Manhattan Medical Art’s mission and vision.

Qualification requirements:

• Successful completion of an accredited program
• Previous experience in a hospital and/or clinic setting;
• Understanding of New York mandated reporting laws;
• Ability to relate to culturally diverse patients and communities;
• Keep up with CME requirements for New York License and Board Certification

Education and/or experience:

• New York State license
• D.E.A. certificate
• Experience working in Family Practice environment

Language skills:
Ability to read, analyze, and interpret general health and social services guidelines, technical procedures or governmental regulations. Ability to write reports, health correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.

Mathematical skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Reasoning ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form

Leadership responsibilities:
No direct supervisory of employee/management responsibilities. May provide occasional work guidance, technical advice, and training staff or students.

Work complexity/independent judgment:
Work tasks may or may not be complex, non-routine, non-structured and guided by established policies and procedures. Independent clinical judgment is required outside of making basic choices in the selection and application of established methods.

Problem solving:
Decisions are made on routine matters affecting few individuals and usually within the confines of the job’s own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services.

Communication/interactions:
Information sharing – gives and receives information such as options, technical direction, instructions, and reporting results. Will interact with patients, own supervisors, residents, and coworkers in own and other departments.

Impact of decisions:
Follow MMA rules and procedures. Decisions can have an enormous impact on the patient care and business model of Manhattan Medical Arts.

Patient relationships:
Follow through with patient inquiries, requests and complaints. Forward difficult and nonroutine inquiries or requests to appropriate level for resolution.

Americans with disabilities specification:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting (up to twenty pounds) is required
• Ability to uphold the stress of assisting patients of diverse backgrounds
• Regular, predictable attendance is required

Working/environmental conditions:
Work is normally performed in a typical health clinic work environment which may or may not subject the employee to hazardous or unpleasant elements, noise, crowds, confined/restricted but fire hazard approved desk spaces/rooms and varying temperatures at the clinic.

Apply Now

In an out-patient setting, examine and treat patients with a wide range of conditions and refer those with serious ailments to a specialist, utilizing internal specialists as indicated, or appropriate facility. Typical job duties include taking patient histories, performing, or requesting diagnostic tests, making diagnoses, prescribing treatment, administering, vaccinations and performing follow-up examinations, as well as educating patients in disease prevention and health maintenance. Additional duties include preparing medical records, clinical, reports and correspondences.

Major Duties and Responsibilities

• Provide quality care to patients according to clinical medical protocols and Manhattan Medical Art’s guidelines
• Ensure center medical charting is done in a billable manner
• Initiate an appropriate assessment of patient’s health status, ranging from focused to comprehensive, depending upon the setting;
• Provide and manage comprehensive medical care, including diagnosis and nonsurgical treatment of diseases, common health problems, such as infections, influenza and pneumonia, as well as serious, chronic, and complex illnesses for patients ages 18 years and older
• Monitor patients’ conditions and progress and reevaluate treatments as necessary
• Explain procedures and discuss test results or prescribed treatments with patients
• Advise patients concerning diet, activity, hygiene, and disease prevention and educate patients about preventative measures to avoid illness
• Collect, record, and maintain patient information, such as medical history, reports, and examination results and prepares reports and correspondence related to the work
• Refer patient to medical specialist or other practitioner when necessary utilizing Manhattan Medical Art’s specialists as indicated
• Prescribe medication in accordance with New York statue and professional practice guidelines as well as internal requirements
• Assist with quality improvement activities as required and participate in Quality
  Assurance and Utilization Reviews
• Perform diagnostic tests and procedures and therapeutic procedures, within the scope of practice, including but not limited to venipuncture; intradermal tests; intramuscular and subcutaneous injections; electro-cardiogram; application of dressings and bandages; administration of medications; cardiopulmonary resuscitation; auditory screening; visual screening; and aseptic techniques
• Analyze accumulated health information and collects additional observational, interview, historical, physical examination, and diagnostic data, modifying treatment as appropriate
• Have a working knowledge of ICD10, CPT and HCPCS coding and managed care, and be available for training as necessary
• Maintain and complete patients health records or charts concisely and close it within 24 hours
• Work as an integral part of the Manhattan Medical Arts clinical team and provide leadership / mentorship to junior medical staff;
• Participate in the rotating weekend staffing structure
• Complete administrative assignments as requested by Medical Director and/or Practice Director
• Perform other duties as assigned to support Manhattan Medical Art’s mission and vision

Qualification requirements:

• Successful completion of an accredited Family Medicine Residency with 1-3 years
  of experience
• Current D.E.A certificate;
• Previous experience in a hospital and/or clinic setting;
• Understanding of New York mandated reporting laws;
• Ability to relate to culturally diverse patients and communities;
• Keep up with CME requirements for New York License and Board Certification

Education and/or experience:

• Doctor of Medicine (MD or DO)
• Current board certification by the American Board of Family Medicine (ABFM) or the American Osteopathic Board of Family Medicine (AOBFM)
• Experience working in Family Practice environment
• Valid New York State Medical License

Language skills:
Ability to read, analyze, and interpret general health and social services guidelines, technical procedures or governmental regulations. Ability to write reports, health correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.

Mathematical skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Reasoning ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form

Leadership responsibilities:
No direct supervisory of employee/management responsibilities. May provide occasional work guidance, technical advice, and training staff or students.

Work complexity/independent judgment:
Work tasks may or may not be complex, non-routine, non-structured and guided by established policies and procedures. Independent clinical judgment is required outside of making basic choices in the selection and application of established methods.

Problem solving:
Decisions are made on routine matters affecting few individuals and usually within the confines of the job’s own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services.

Communication/interactions:
Information sharing – gives and receives information such as options, technical direction, instructions, and reporting results. Will interact with patients, own supervisors, residents, and coworkers in own and other departments.

Impact of decisions:
Follow MMA rules and procedures. Decisions can have an enormous impact on the patient care and business model of Manhattan Medical Arts.

Patient relationships:
Follow through with patient inquiries, requests and complaints. Forward difficult and nonroutine inquiries or requests to appropriate level for resolution.

Americans with disabilities specification:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting (up to twenty pounds) is required
• Ability to uphold the stress of assisting patients of diverse backgrounds
• Regular, predictable attendance is required

Working/environmental conditions:
Work is normally performed in a typical health clinic work environment which may or may not subject the employee to hazardous or unpleasant elements, noise, crowds, confined/restricted but fire hazard approved desk spaces/rooms and varying temperatures at the clinic.

Apply Now